Policies & Terms

Appointment Policy

Booking

• All services are by appointment only
• We recommend booking 24-48 hours in advance
• Weekend appointments book quickly - plan ahead
• Same-day appointments may be available - call to check

Confirmation

• You'll receive a confirmation call or text 24 hours before your appointment
• Please respond to confirm or let us know if you need to reschedule

Arrival

• Please arrive 10 minutes before your scheduled time
• Late arrivals may result in shortened sessions
• Sessions ending late may impact subsequent appointments

Cancellation & No-Show Policy

Cancellation Fees

• 24+ hours notice: No charge - cancel or reschedule freely
• 12-24 hours notice: 50% of scheduled service fee
• Less than 12 hours: 75% of scheduled service fee
• No-show: 100% of scheduled service fee

Emergency Situations

• Medical emergencies and family emergencies are considered case-by-case
• Weather emergencies that make travel unsafe will not incur fees
• Please contact us as soon as possible in emergency situations

Multiple Cancellations

• Multiple last-minute cancellations may require prepayment for future appointments
• We reserve the right to require a credit card on file after repeated late cancellations

Health & Safety Policy

Health Disclosure

• Please inform us of any health conditions, injuries, or medications
• Update us on any changes to your health status
• We may need to modify techniques or decline service for certain conditions

Illness Policy

• If you're feeling unwell, please reschedule - no fee will be charged
• Symptoms include: fever, cough, body aches, nausea, or contagious conditions
• This protects both you and our other clients

Pregnancy

• Prenatal massage is generally safe after the first trimester
• Please obtain clearance from your healthcare provider
• Inform us of your due date and any pregnancy-related concerns

Contraindications

• We may need to decline or modify service for certain health conditions
• This includes acute injuries, certain medications, or recent surgeries
• We'll work with you and your healthcare provider to ensure safe treatment

Privacy & Confidentiality

Client Information

• All health information and treatment details are strictly confidential
• Information is only used for providing and improving your care
• We do not share information with third parties without your consent

Data Security

• Client records are stored securely and access is limited
• Digital communications are encrypted when possible
• Physical records are kept in locked, secure storage

Photography/Social Media

• No photos or videos are taken during sessions without explicit consent
• Testimonials and reviews are only shared with permission
• Your privacy and dignity are always our top priority

Payment Policy

Payment Methods

• Cash, Credit/Debit Cards (Visa, MasterCard, AmEx)
• Venmo accepted (ask for details)
• Payment is due at the time of service

Gratuity

• Gratuity is appreciated but never required
• Standard gratuity is 15-20% if you choose to tip
• Cash tips are preferred but can be added to card payments

Professional Boundaries

Therapeutic Relationship

• Our relationship is professional and therapeutic in nature
• Personal relationships outside of the therapeutic context are not appropriate
• We maintain clear boundaries to ensure your comfort and safety

Communication

• Please communicate your needs, preferences, and any discomfort
• You have the right to stop or modify the session at any time
• Professional communication is maintained in all interactions

Draping

• Appropriate draping is always maintained for your comfort and privacy
• Only the area being worked on is uncovered
• You may request additional coverage at any time

Liability & Terms

Assumption of Risk

• By receiving massage therapy, you acknowledge there are inherent risks
• Risks include temporary soreness, bruising, or aggravation of existing conditions
• Please inform us immediately if you experience any unusual symptoms

Scope of Practice

• Massage therapy is not a substitute for medical care
• We do not diagnose medical conditions or prescribe treatments
• Please consult your healthcare provider for medical concerns

Property

• Sartorius Massage Therapy is not responsible for lost or stolen personal items
• Please secure valuable items or leave them at home
• Damaged property due to negligence will be handled case-by-case